SportsNow Support Center

Getting started 5

• Step 1: Registration
• Step 2: Set up your studio
• Step 3: Select and test premium offer
• Switch to SportsNow
• Demo version and offer desired?

All about members 20

• How do I manage my members?
• Create members
• Import members
• Register existing passes
• Search members

View all 20

All about classes 23

• Hybrid classes: Combine on-site classes with live streaming offers
• How does the online booking for individual appointments work?
• The difference between classes, workshops and appointments
• Class settings explained
• Edit individual lessons

View all 23

All about passes 12

• Passes, credit balances and bookings explained
• Pass settings explained
• Show all passes
• Buy a pass for a member
• Edit pass of a customer

View all 12

The daily business 12

• Invoices and finances explained
• How does online payment work in SportsNow?
• Messaging function explained
• Check-in and access control explained
• News page explained

View all 12

Settings 17

• Link your Terms and Conditions
• Enter bank details for customers
• Enter additional information for the invoice and health insurance confirmation
• Set up credit card payment
• Set up TWINT

View all 17

Evaluations and statistics 11

• Ratings for your Studio
• Class ratings explained
• Revenue per pass
• Team evaluation
• Employee wages

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Apps and integrations 7

• Integrate SportsNow with my website
• Integration with bexio
• Integration with MailChimp
• Integration with EGYM
• Integration with exivo

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All around members 17

• Why does a member receive notifications in multiple languages?
• Why is a pass not available for the customer to book?
• Why are there problems playing my videos?
• Why did the import not work?
• Why are some members not receiving emails?

View all 17

All around passes and bookings 16

• Why could classes be booked even though the company is closed for holidays?
• Why are there no appointments available if I want to book a class for the client?
• How can my passes be purchased directly?
• Why are some passes valid longer than expected?
• Why are my passes not visible on my SportsNow page?

View all 16

Everything about Premium & Add-Ons 6

• How can I activate or change a premium offer or an add-on?
• Can I also activate individual functions without changing the Premium?
• Where can I download my Premium Invoices?
• What can I customize in SportsNow?
• Can I integrate my own programs with SportsNow via API?

View all 6

All around classes 9

• How can I stop a class or a course without deleting it?
• Why is the registration closed for a class?
• How can I display the free places for a class?
• Why does the number of participants in a lesson not match the class setting?
• How can I change the settings of a class without affecting past classes?

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All around finances 2

• Why is there a technical error when settling invoices?
• Where do I see my earnings?

All around apps & integrations 4

• Why does the export by e-mail not arrive?
• Why can't a member with a badge check in?
• Why is it necessary to enter an passcode at Zoom?
• How can I link Vimeo videos to the video portal?

All around settings 9

• Can notifications be disabled for certain members?
• Can several bank details be stored?
• I have lessons at several studios. How can I use the app for both studios?
• I receive notifications in another language. How can I change this?
• Can SportsNow be used with own branding?

View all 9

System 1

• Systemstatus