By default, any duplicate bookings (via credit card, TWINT or Reka-Pay) only have the status “Pending” or “Reserved” and are therefore not yet definitively booked. These payments are automatically canceled within 1 to 2 days. For payments by credit card, TWINT or Reka-Pay, we therefore recommend that you and the member wait two business days and then check the booking/payment again.
To check whether a credit card payment has been made twice, you can log directly into your Stripe account and search for the member's payment there: https://stripe.com/
For payments via TWINT, you can log into your TWINT merchant portal and check the payment there: https://portal.twint.ch/
For Reka-Pay payments, you can check the payment status in the Reka app. If anything is unclear, please contact Reka Support:l: Reka Customer Portal
If the member's payment has been paid twice and is not automatically canceled within the next few days, we recommend that you carry out a refund. For credit card, TWINT or Reka-Pay payments, refunds generally have to be processed manually.
In this case, the purchase amount is either refunded directly to the member by bank transfer or the amount is credited to the customer's balance. It is currently not possible to refund online payments directly. You can find more information on charging customer credit here: Customer credit explained