SportsNow Support Center
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Step 1: Registration
Step 2: Set up your studio
Step 3: Select and test premium offer
Switching to SportsNow: step-by-step explained
Set up my studio
Link your Terms and Conditions
Temporarily block a team member
Category settings explained
Class settings explained
See all 21 articles
All about members
Edit personal information of members
See all 20 articles
All about classes
Class with fixed slots
Determine a required number of participants
Building courses with the course system
Offer classes via livestream
Restore deleted classes
See all 19 articles
All about passes
Show all passes
Buy a pass for a member
Edit pass of a member
Set up automatic pass renewal
See all 13 articles
My admin area
Check-in and access control explained
Access control with Covid certificate
Messaging function explained
News page explained
See all 15 articles
Evaluations and statistics
Export functions explained
Customer activities statistics
Class evaluation statistics
Team evaluation statistics
See all 12 articles
Apps and integrations
Integrate SportsNow with my website
Integration with bexio
Integration with MailChimp
Integration with EGYM
Integration with exivo
See all 8 articles
FAQ from studios
All around members
Why does a member receive notifications in multiple languages?
Why can classes be booked by members without a pass?
Why are there problems playing my videos?
Why did the import not work?
Why are some members not receiving emails?
See all 17 articles
All around passes and bookings
What are passes, credit balances and bookings?
Why could classes be booked even though the company is closed for holidays?
Why are there no appointments available if I want to book for a member?
How can passes be purchased directly?
Why are some passes valid longer than expected?
See all 18 articles
All around classes
How can I stop a class without deleting it?
What are classes, workshops and appointments?
Why is the registration closed for a class?
How can I display the free places for a class?
Why does the number of participants in a lesson not match the class setting?
See all 10 articles
All around settings
Can notifications be disabled for certain members?
Can several bank details be stored?
I have lessons at several studios. How can I use the app for both studios?
What can I customize in SportsNow?
I receive notifications in another language. How can I change this?
See all 11 articles
All around finances
Why is there a technical error when settling invoices?
Where do I see my earnings?
Why does payment with TWINT not work?
All around apps & integrations
Why does the export by e-mail not arrive?
Why can't a member with a badge check in?
bexio Integration: The position is missing in the synchronized invoice in bexio
Why is it necessary to enter an passcode at Zoom?
Can I integrate my own programs with SportsNow via API?
See all 6 articles
Everything about Premium & Add-Ons
How can I activate or change a premium offer or an add-on?
Can I activate individual functions without changing the Premium?
Where can I download my Premium Invoices?
Are the listed features included in the premium offer?