SportsNow Support Center

All around members 16

• Why does a member receive notifications in multiple languages?
• Why is a pass not available for the customer to book?
• Why are there problems playing my videos?
• Why did the import not work?
• Why are some members not receiving emails?

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All around passes and bookings 16

• Why could classes be booked even though the company is closed for holidays?
• Why are there no appointments available if I want to book a class for the client?
• How can my passes be purchased directly?
• Why are some passes valid longer than expected?
• Why are my passes not visible on my SportsNow page?

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Everything about Premium & Add-Ons 6

• How can I activate or change a premium offer or an add-on?
• Can I also activate individual functions without changing the Premium?
• Where can I download my Premium Invoices?
• What can I customize in SportsNow?
• Can I integrate my own programs with SportsNow via API?

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All around classes 9

• How can I stop a class or a course without deleting it?
• Why is the registration closed for a class?
• How can I display the free places for a class?
• Why does the number of participants in a lesson not match the class setting?
• How can I change the settings of a class without affecting past classes?

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All around finances 2

• Why is there a technical error when settling invoices?
• Where do I see my earnings?

All around apps & integrations 4

• Why does the export by e-mail not arrive?
• Why can't a member with a badge check in?
• Why is it necessary to enter an passcode at Zoom?
• How can I link Vimeo videos to the video portal?

All around settings 7

• Can notifications be disabled for certain members?
• Can several bank details be stored?
• I have lessons at several studios. How can I use the app for both studios?
• I receive notifications in another language. How can I change this?
• Can SportsNow be used with own branding?

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