SportsNow Support Center

All around members 18

• Why does a member receive notifications in multiple languages?
• Why can classes be booked by members without a pass?
• Solutions for video playback problems
• Why did the import not work?
• Why are some members not receiving emails?

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All around passes and bookings 18

• What are passes, credit balances and bookings?
• Why could classes be booked even though the company is closed for holidays?
• Why are there no appointments available if I want to book for a member?
• How can passes be purchased directly?
• Why are some passes valid longer than expected?

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All around classes 10

• How can I stop a class without deleting it?
• What are classes, workshops and appointments?
• Why is the registration closed for a class?
• How can I display the free places for a class?
• Why does the number of participants in a lesson not match the class setting?

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All around settings 12

• Can notifications be disabled for certain members?
• Can several bank details be stored?
• I have lessons at several studios. How can I use the app for both studios?
• What can I customize in SportsNow?
• I receive notifications in another language. How can I change this?

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All around finances 6

• Why is there a technical error when settling invoices?
• Where do I see my earnings?
• Why does payment with TWINT not work?
• Why does the QR code on the invoice not work?
• What can I do if a member's payment for a pass has been charged twice?

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All around apps & integrations 7

• Why does the export by e-mail not arrive?
• Why can't a member check in?
• bexio synchronization problem
• Why is it necessary to enter an passcode at Zoom?
• Can I integrate my own programs with SportsNow via API?

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Everything about Premium & Add-Ons 6

• How can I activate or change a premium offer or an add-on?
• Can I activate individual functions without changing the Premium?
• Where can I download my Premium Invoices?
• Are the listed features included in the premium offer?
• How can I customize the email address for my premium invoices?

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