By default, one of the following causes is present when the QR invoice cannot be scanned properly:
- The member's address information is incorrect:
Check the member's address details by clicking on «Edit personal information» in the member details. Make sure that «Switzerland» is selected as the «Country».
- The payment information in the studio's payment settings is incorrect:
Make sure the name, address, zip code and city are listed for «On the account of».
Ex: YogaNow GmbH, Effingerstrasse 4, 3011 Berne, Switzerland
- The QR code can also be checked independently here: https://www.swiss-qr-invoice.org/validator/
Incorrect lines are displayed directly and can be adjusted accordingly in SportsNow.
Also note that QR invoices are a Swiss standard and are only available for studios with an address in Switzerland.