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All around finances

Why is there a technical error when settling invoices?
By default, the reason is that the browser does not format the date in the «Payment received» field correctly because it is set to English. The format of th...
Mon, 6 Feb, 2023 at 7:16 AM
Where do I see my earnings?
Under «My finances» you will find all invoices issued. There you can see all open amounts and income:  Click in the admin area on «My finances». Switch v...
Mon, 6 Feb, 2023 at 7:19 AM
Why does payment with TWINT not work?
If payment with TWINT does not work, check the following settings; Details in TWINT portal: Your details in the TWINT portal may no longer be up-to-date. ...
Mon, 6 Feb, 2023 at 8:17 AM
Why does the QR code on the invoice not work?
By default, one of the following causes is present when the QR invoice cannot be scanned properly:  The member's address information is incorrect: Che...
Fri, 7 Jul, 2023 at 6:38 PM
What can I do if a member's payment for a pass has been charged twice?
By default, any duplicate bookings (via credit card or TWINT) only have the status “Pending” or “Reserved” and are therefore not yet definitively booked. Th...
Sun, 29 Dec, 2024 at 3:43 PM
What does the changeover to structured addresses in QR codes mean for me?
From November 21, 2025, only structured addresses may be used in the Swiss QR code. The previously also permitted combined address type (K) will no longer b...
Tue, 8 Apr, 2025 at 12:22 PM