If payment with TWINT does not work, check the following settings;

  • Details in TWINT portal: Your details in the TWINT portal may no longer be up-to-date. Log in to your TWINT portal and check your details and that your account and stores are active.
    You can log into the TWINT portal here: https://portal.twint.ch/ 

    If you have any questions or problems with your TWINT account, the best thing to do is contact TWINT support: https://www.twint.ch/geschaeftskunden/support/ 

  • TWINT-certificate: The TWINT certificate may no longer be valid. Create a new TWINT certificate in the TWINT portal and upload it in SportsNow settings.
    You can find more information here: Set up TWINT

If the details have been updated and checked, the default cause is that the payment process was cancelled by the member or not completed in full. The member must go back to the SportsNow app after entering the data in TWINT. Only then will the payment be definitively confirmed.

When paying with TWINT, problems can occur if your members try to pay with TWINT in the browser on the smartphone, because it is necessary to switch back and forth between the browser and the app. For a smooth payment process, we therefore generally recommend using the SportsNow app directly, which can be downloaded from the App Store (iOS) and Play Store (Android).

When paying with TWINT, the amount is only reserved at the beginning. The reserved amount will only be deducted from the TWINT account in the event of a successful booking on SportsNow.

If the booking on SportsNow cannot be completed properly, the amount in TWINT will consequently not be deducted either. The reserved amount is then automatically released again.

The member can do the booking process again at a later time or you can book the member manually for the desired class: Book a class for a member