All around members

Why does a member receive notifications in multiple languages?
By default, the described problem is due to the fact that the language is not set the same in the account and in the app. One solution is for the member to ...
Fri, 7 Aug, 2020 at 11:25 AM
Why is a pass not available for the customer to book?
By default, the reason is that the pass system is deactivated. So make sure that the pass and billing system is not deactivated. Click in the admin area o...
Fri, 11 Sep, 2020 at 10:32 AM
Why are there problems playing my videos?
Your videos are loaded and played directly from your cloud storage. Therefore, the loading speed of the videos depends primarily on the file size, cloud ...
Mon, 9 Nov, 2020 at 10:38 AM
Why did the import not work?
We have listed the most common reasons for this below. Please check the following: The format of the data entered must be exactly as in the example. Pay s...
Fri, 7 Aug, 2020 at 11:40 AM
Why are some members not receiving emails?
By default, the problem is due to emails ending up in the spam folder instead of the inbox, or the member has disabled email notifications in their account....
Fri, 7 Aug, 2020 at 11:45 AM
Why does a team member not have access to the admin area?
By default, the described problem can be solved by checking and ensuring the following points: The team member is registered in the admin area with one of...
Fri, 7 Aug, 2020 at 11:50 AM
Why does the member not see his data?
By default the reason is that your member has registered with two different email addresses at SportsNow and does not log in with the same email address tha...
Fri, 7 Aug, 2020 at 11:52 AM
Why are the details of the partner visible on a member?
By default, the problem is due to two people using the same email address and therefore the same account on SportNow. This means that one person changes the...
Fri, 7 Aug, 2020 at 11:55 AM
Can my members book at another studio?
By default, members of one studio can buy a pass and book lessons at other studios that use SportsNow. This option is already available to all studios with ...
Fri, 7 Aug, 2020 at 12:01 PM
Why does the payment with TWINT not work?
By default, the reason is that the payment process has been cancelled or not fully completed by the member. The member has to go back to the SportsNow app a...
Fri, 7 Aug, 2020 at 12:02 PM