All around members

Why does a member receive notifications in multiple languages?
By default, the described problem is due to the fact that the language is not set the same in the web account and in the app. One solution is for the member...
Sat, 4 Feb, 2023 at 3:56 PM
Why can classes be booked by members without a pass?
By default, the reason is that the pass system is deactivated. So make sure that the pass and billing system is not deactivated: Click in the admin area o...
Sat, 4 Feb, 2023 at 3:58 PM
Why are there problems playing my videos?
Your videos are loaded and played directly from your cloud storage. Therefore, the loading speed of the videos depends primarily on the file size, cloud sto...
Sat, 4 Feb, 2023 at 4:02 PM
Why did the import not work?
We have listed the most common reasons for this below. Please check the following: The format of the data entered must be exactly as in the example. Pay s...
Sat, 4 Feb, 2023 at 4:05 PM
Why are some members not receiving emails?
By default, the problem is due to emails ending up in the spam folder instead of the inbox, or the member has disabled email notifications in their account....
Sat, 4 Feb, 2023 at 4:08 PM
Why can't I find a member in the participant list?
By default, this is because the member has booked another lesson and can therefore be found in another participant list. It is therefore recommended searchi...
Sat, 4 Feb, 2023 at 4:11 PM
Why does the member not see his data?
By default the reason is that your member has registered with two different email addresses at SportsNow and does not log in with the same email address tha...
Mon, 2 Jan, 2023 at 8:51 PM
Why are the details of the partner visible on a member?
By default, the problem is due to two people using the same email address and therefore the same account on SportNow. This means that one person changes the...
Mon, 2 Jan, 2023 at 8:53 PM
Can my members book at another studio?
By default, members of one studio can buy a pass and book lessons at other studios that use SportsNow. The member can use their existing SportsNow account. ...
Sat, 4 Feb, 2023 at 4:17 PM
Why does a member not receive push messages?
To receive push messages the SportsNow app must be installed, the member must be logged in and push messages must be allowed. If the member does not receive...
Sat, 4 Feb, 2023 at 4:19 PM