All around members

A member does not receive push messages. What helps?
To receive push messages the SportsNow app must be installed, the member must be logged in and push messages must be allowed. If the member does not receive...
Fri, 7 Aug, 2020 at 12:34 PM
Why can't I find a customer who already has a SportsNow account?
If a customer already has a SportsNow account and is not visible in your customer base i.e. in the admin area under «My customers», then by default it is be...
Fri, 11 Sep, 2020 at 8:03 AM
Why has a customer not received a link to the livestream?
By default, the link to the livestream is activated 30 minutes before the beginning of the class. Registered participants automatically receive a message wi...
Fri, 23 Oct, 2020 at 8:29 AM
What's the meaning of: For security reasons, a new login cannot be created?
The described error message occurs when an administrator tries to create a new login for a customer who is a member of a studio team, i.e. also an administr...
Fri, 23 Oct, 2020 at 8:15 AM
Some customers cannot log in. What can I do?
By default, if a customer cannot log in, it is either because the password entered is incorrect or has been forgotten, or because the e-mail address entered...
Fri, 6 Nov, 2020 at 8:49 AM
How does access control with the Covid certificate work?
SportsNow offers you the possibility to activate a function that only members with a valid Covid certificate can access your studio. In this way, you can en...
Thu, 16 Sep, 2021 at 12:05 PM