All around members

Why are the bookings of a member no longer visible?
Often the problem is that the member is entered twice in the customer master and the bookings are therefore searched for in the wrong customer profile. The ...
Wed, 22 Feb, 2023 at 11:27 AM
Why can't I find a member who already has a SportsNow account?
If a member already has a SportsNow account and is not visible in your customer base i.e. in the admin area under «My customers», then by default it is beca...
Sat, 4 Feb, 2023 at 4:26 PM
How can multiple members with a single email address be registered?
By default, an e-mail address can only be used once as a login to SportsNow, i.e. it is not possible to assign the same e-mail address to several people. So...
Sat, 4 Feb, 2023 at 4:29 PM
Why has a member not received a livestream-link?
By default, the link to the livestream is activated 30 minutes before the beginning of the class. Registered participants automatically receive a message wi...
Sat, 4 Feb, 2023 at 4:31 PM
What's the meaning of: For security reasons, a new login cannot be created?
The described error message occurs when an administrator tries to create a new login for a customer who is a member of a studio team, i.e. also an administr...
Mon, 2 Jan, 2023 at 8:58 PM
Members cannot log in. What can I do?
By default, if a member cannot log in, it is either because the password entered is incorrect or because the e-mail address entered is not registered. The f...
Sat, 4 Feb, 2023 at 4:35 PM
Why does a member's personal information change back after a modification?
By default, your customers can change their personal information and transfer it to your studio during booking. For example, changes of address or phone num...
Mon, 27 Mar, 2023 at 9:48 AM
Why can't a member's email address be changed?
If the e-mail address of members cannot be changed, this is by default because the desired e-mail address is already in use with a member. You can merge dup...
Sun, 9 Jul, 2023 at 4:58 PM