All around members

A member does not receive push messages. What helps?
To receive push messages the SportsNow app must be installed, the member must be logged in and push messages must be allowed. If the member does not receive...
Fri, 7 Aug, 2020 at 12:34 PM
Why can't one email address be used for several people?
It is not possible to use the same email address for several people because the email address is used as the login for the account and must be unique. T...
Fri, 11 Sep, 2020 at 10:04 AM
Why can't I find a customer who already has a SportsNow account?
If a customer already has a SportsNow account and is not visible in your customer base i.e. in the admin area under «My customers», then by default it is be...
Fri, 11 Sep, 2020 at 8:03 AM
How can multiple people with a single email address be registered?
By default, an email address can only be used once to login to SportsNow, so it is not possible to assign the same email address to multiple people. In orde...
Fri, 11 Sep, 2020 at 7:53 AM
Why has a customer not received a link to the livestream?
By default, the link to the livestream is activated 30 minutes before the beginning of the class. Registered participants automatically receive a message wi...
Fri, 23 Oct, 2020 at 8:29 AM
What's the meaning of: For security reasons, a new login cannot be created?
The described error message occurs when an administrator tries to create a new login for a customer who is a member of a studio team, i.e. also an administr...
Fri, 23 Oct, 2020 at 8:15 AM
Some customers cannot log in. What can I do?
By default, if a customer cannot log in, it is either because the password entered is incorrect or has been forgotten, or because the e-mail address entered...
Fri, 6 Nov, 2020 at 8:49 AM