All around passes and bookings

What are passes, credit balances and bookings?
This article explains basic terms to help you manage your studio on your own. Pass: A pass is, for example, a 10-ticket card, a single entry or an annual ...
Fri, 3 Feb, 2023 at 5:24 AM
Why could classes be booked even though the company is closed for holidays?
By default, the reason is that the classes concerned were not selected when the company holidays were entered and therefore not cancelled. That's why b...
Sun, 5 Feb, 2023 at 10:12 AM
Why are there no appointments available if I want to book for a member?
By default, the reason lies in the categories or that the class is fully booked. So make sure that: The affected class and pass are in the same category. ...
Sun, 5 Feb, 2023 at 10:14 AM
How can passes be purchased directly?
By default, the pass is purchased directly when you book a class. This ensures that the validity period of the pass starts with the first lesson of the clas...
Sun, 5 Feb, 2023 at 10:17 AM
Why are some passes valid longer than expected?
By default, the problem described is due to the pass settings and the company holidays entered, which have extended the validity period of the passes. The f...
Mon, 2 Jan, 2023 at 9:04 PM
Why are my passes not visible on my SportsNow page?
By default, the reason is in the pass or special settings. So make sure that: The pass and billing system is activated:  In the admin area click on «Set ...
Sun, 5 Feb, 2023 at 10:22 AM
How can members with a pass book a self-dependent training?
By default, we recommend working with a check-in system. When checking in on site, a credit can be deducted directly. Various settings are available for che...
Sun, 5 Feb, 2023 at 10:25 AM
How can registrations and appointments be changed?
To rebook a registration or an appointment, the existing booking must first be cancelled: Manage participant lists and bookings Then the desired new lesson...
Sun, 5 Feb, 2023 at 10:28 AM
Why are there bookings outside the validity period of the pass?
By default, classes can only be booked within the validity period of the pass. The only reason why bookings outside the pass period can exist, e.g. before t...
Sun, 5 Feb, 2023 at 10:30 AM
Why can a member use a pass before the bill has been paid?
By default, when a pass is purchased, an open invoice with the predefined payment period is created, which can be paid in cash or by invoice/bank transfer. ...
Sun, 5 Feb, 2023 at 10:32 AM