All around passes and bookings

Why could classes be booked even though the company is closed for holidays?
By default, the reason is that the classes concerned were not selected when the company holidays were entered and therefore not cancelled. Therefore, bookin...
Fri, 7 Aug, 2020 at 12:37 PM
Why are there no appointments available if I want to book a class for the client?
By default, the reason lies in the categories or that the class is fully booked. So make sure that: The affected class and pass are in the same category. ...
Fri, 7 Aug, 2020 at 12:39 PM
How can my passes be purchased directly?
By default, the pass is purchased directly when you book a class. This ensures that the validity period of the pass starts with the first lesson of the less...
Fri, 7 Aug, 2020 at 12:46 PM
Why are some passes valid longer than expected?
By default, the problem described is due to the pass settings and the company holidays entered, which have extended the validity period of the passes. The f...
Fri, 7 Aug, 2020 at 12:49 PM
Why are my passes not visible on my SportsNow page?
By default, the reason is in the pass or special settings. So make sure that: The pass and billing system is activated:  In the admin area click on «Set ...
Fri, 7 Aug, 2020 at 12:55 PM
Why can't I find a member in the participant list?
By default, this is because the member has booked another lesson and can therefore be found in another participant list. It is therefore recommended searchi...
Fri, 7 Aug, 2020 at 12:57 PM
How can members with a pass book a free training?
By default, we recommend working with a check-in system. When checking in on site, a credit can be deducted directly. Various settings are available for che...
Fri, 7 Aug, 2020 at 12:59 PM
How can registrations and appointments be changed?
To rebook a registration or an appointment, the existing booking must first be cancelled. Then the desired new lesson or appointment can be booked. 
Fri, 7 Aug, 2020 at 1:01 PM
Why are there bookings outside the validity period of the pass?
By default, classes can only be booked within the validity period of the pass. The only reason why bookings outside the pass period can exist, e.g. before t...
Fri, 14 Aug, 2020 at 10:42 AM
Why can a customer use a pass before the bill has been paid?
By default, when a pass is purchased, an open invoice with the predefined payment period is created, which can be paid in cash or by invoice/bank transfer. ...
Fri, 11 Sep, 2020 at 10:48 AM