All around passes and bookings

Why doesn't it show a pass or class to book?
This is because the class category is not selected in the pass settings under «Where can this pass be used?». Only passes and classes that are in the same c...
Sun, 5 Feb, 2023 at 10:38 AM
How can I create offers free-of-charge?
By default, you have the following options to create offers free-of-charge: Activate the option «This class is free of charge and can be booked without a ...
Sun, 5 Feb, 2023 at 10:40 AM
Why is the member not shown an open invoice?
An open invoice is only displayed to the member when it is due. By default, this is the case from the date of purchase. You have the option to set your invo...
Wed, 22 Feb, 2023 at 11:28 AM
How does contact tracing work?
SportsNow offers you the possibility to efficiently implement contact tracing. You can thus track at any time which members have booked and visited which cl...
Sun, 5 Feb, 2023 at 10:48 AM
Why are some former participant lists not (anymore) visible?
By default, participant lists of past classes and workshops can be displayed at any time and for a specific date afterwards. If some participant lists shoul...
Mon, 2 Jan, 2023 at 9:11 PM
Why is the duration of the passes not adjusted when the company holidays are deleted?
If you delete your created company holidays and the validity period of the passes is not automatically adjusted again, the cause is usually in the correspon...
Sun, 5 Feb, 2023 at 10:53 AM
Which notifications are sent?
SportsNow automatically notifies you, your team and your members about relevant events around your studio. In this guide you will find an overview of all no...
Mon, 6 Feb, 2023 at 5:22 PM
How can I set up passes with fixed start and end dates?
With SportsNow, it is not possible to directly define a start and end date for the validity period of the subscriptions. In order to be able to offer a tria...
Wed, 8 Mar, 2023 at 9:47 AM