By default, the problem is that the export by e-mail ends up in the spam folder instead of the inbox or that the mailbox is full, i.e. there is no free space left to receive new e-mails. The following should therefore help:
- Check spam:
- Important: It is the spam folder in the webmail that needs to be checked, not the spam folder in the Outlook or mail program.
- Open the browser and log in to your own webmail (e.g. www.gmail.com, www.hotmail.com, www.bluewin.ch).
- Select the «Spam» or «Junk» folder.
- Mark all emails from SportsNow and mark them as «not spam» or move them to your inbox.
- Check storage space:
If the problem persists, we recommend that you submit a request so that we can help you further.