The export will be sent to the studio email address, so make sure you are in the inbox of the email address stored in the studio settings. By default, the problem is that the export by e-mail ends up in the spam folder instead of the inbox or that the mailbox is full, i.e. there is no free space left to receive new e-mails. The following should therefore help:

  • Check spam: 
    • Important: It is the spam folder in the webmail that needs to be checked, not the spam folder in the Outlook or mail program.
    • Open the browser and log in to your own webmail (e.g.,,
    • Select the «Spam» or «Junk» folder.
    • Mark all emails from SportsNow and mark them as «not spam» or move them to your inbox.
  • Check storage space: 
    • Open the browser and log in to your own webmail (e.g.,,
    • Check the available storage space. If the storage space is low or already used up, you should buy more storage space or delete unused emails. 

If the problem persists, we recommend that you submit a request so that we can help you further.