Who can use this feature?

  • Administrators and instructors with back office
  • Premium BASIC / Add-on «Efficient member management»


SportsNow offers you the possibility to buy a pass directly for a member. Passes are required to book classes, appointments and workshops with your studio. This is especially useful for managing members without their own login. In this tutorial we explain how to buy a pass for a member.


Good to know

  • An invoice is automatically created when you sell a pass to a customer.
  • The invoice is automatically sent to the customer by e-mail if an e-mail address is entered in the customer details.
  • If you sell the pass by credit card or TWINT, the invoice will be created with the status "open". As soon as the customer logs in to SportsNow and confirms the payment by credit card or TWINT, the invoice is automatically marked as paid. More information about online payment, you can find here: How does online payment work in SportsNow?


Step-by-step instructions

On the web

  • Click in the admin area on «My customers».
  • Click on the desired customer «View customer details».
  • Click on the button «Buy pass». A window will now open where you can select the pass you want.
  • Pass: Select as the desired pass.
  • Payment method: Choose how to pay for the pass.
  • Valid from: Select for which classes the customer should be booked directly.
  • Class: Select «Without class» if you only want to create the pass without booking the customer for a class.
  • When you are finished, click on «Buy pass».


In the app

  • Press «More».
  • Press «My customers».
  • Find the customer you want and press on it.
  • Scroll down and press «Passes».
  • Press «Buy pass».
  • Select the desired pass and start date.
  • Press «Save and continue» to continue.
  • Select the payment method.
  • Press «OK» to definitely buy the pass.