Who can use this feature?

  • Administrators and instructors with back office
  • Premium BASIC / Add-on «Efficient member management»


SportsNow gives you the ability to create and manage member groups. You can use member groups in two ways: Firstly, you can send messages to all members of a group so you don't have to select them individually and secondly, you can use member groups to create classes that can only be visited by members of that group. In this tutorial you will learn how to create and use a member group.


Step-by-step instructions

Creating a member group

  • Click in the admin area on «My customers».
  • Click on «Member groups».
  • To create a new member group, you must click on «Create group».
  • Name: Enter a name for the new member group.
  • Description: Add a description for the group.
  • Add members: Select the members that belong to this group.
  • Click on «Create group» to confirm the creation of a new group.
  • Click on «Action», to change or delete existing member groups.
  • A message confirms that the creation was successful.


View all members of a group

  • Click in the admin area on «My customers».
  • Click on «Member groups».
  • Click on «Action» - «Edit» at the desired member group.
  • Click on the column "Status" in the list of members to sort the list.
  • You will now see all members who are in the group and those who are not.


Send messages to specific member groups

  • Click in the admin area on «Messages».
  • When choosing the recipients, you can select the desired membership group.
  • Your message now goes to all members of this group.
  • In the app: You can also send a message in the app using «Send message». You can select a created member group from the recipients and use it this way. More information can be found here: Send messages


Offer classes and workshops only for specific member groups

  • Click in the admin area on «Set up my studio».
  • Click on «My class schedule».
  • Click on «Add class».
  • You can now enter a new class. Enter the desired settings.
  • If you scroll down, you will get to the section «Booking settings».
    At «Member groups» you can now select the desired member group. If you have selected a group, only members of the selected group can book this class or workshop.
  • Note: As administrator you can add a member to this class even if the member is not in the member group.