Who can use this feature?

  • Administrators and instructors + back office
  • Premium MAX / Add-On «Customize customer fields»

SportsNow lets you manage the visibility of customer fields for your members and your admin team. For each field, you can specify whether it is required, optional or hidden. This way, you can determine which fields are relevant to your studio. This guide explains how to configure the customer fields.


Good to know

  • If you have activated the integration with Tariff 595 or Tariff 590, the customer fields «AHV number» and «Insured person number» will automatically be displayed and set as optional fields. If required, you can mark them as mandatory fields under «My customers» - «Settings», as described below.
  • The configuration applies to data collection related to your studio and is particularly relevant during the booking process. On the web under «My Account» - «Personal Information» and in the app under «Profile» - «Personal Information», members will continue to see all system fields according to the default settings. The configuration you set in your admin area therefore only takes effect where personal information is specifically requested for your studio.
  • If a customer field is deactivated in the admin area, any data already saved will be retained. The field is simply hidden.


Step-by-step guide

On the web

  • Click on «My customers» in the admin area.
  • Click on the button «Settings».
  • Under «Customer fields», you can configure the existing customer fields.
  • Under «Member», select for each field whether it is required, optional, or hidden for your members. Similarly, under «Admin», you can specify whether the field is required, optional, or hidden when your admin team enters member data.
    • Required: If the visibility is set to required, the field is mandatory and must be filled in.
    • Optional: If the visibility is set to optional, your members or your admin team can decide for themselves whether to fill in this field.
    • Hidden: If you set the field's visibility to hidden, the field will not be displayed during data collection related to your studio. Accordingly, your members or your admin team cannot provide any information for this field.
  • If needed, you can deactivate a field. To do so, click the three dots in the «Action» column. When a field is deactivated, it is hidden from your members and your admin team. Any data already saved will be retained.
  • When you're done, click «Save».