Who can use this function? 

  • Administrators
  • Credit card payment/ TWINT: Premium BASIC/ Add-On «Online payment» 
  • Customer credit: Premium MAX PRO/ Add-On «Customer credit»  

With SportsNow your studio can offer different online payment options. You can pay by credit card, by TWINT, by customer credit and by reka-pay. In this guide you will learn more about the different payment options and find links to further tutorials.


Good to know

  • If the pass is sold by the Studio by credit card or TWINT or created by automatic renewal, the invoice will be created with the status «open». As soon as the member registers with SportsNow and confirms payment by credit card or TWINT, the invoice is automatically marked as paid.
  • If a refund is necessary, this is carried out manually by default for TWINT and credit card payments. In this case, the purchase amount is either refunded to the member directly by bank transfer or the amount is credited to the member's credit balance. There is currently no option to refund online payments directly.
  • You can find more information about topping up the customer credit here: Customer credit explained


Step-by-step instructions 

On the web

To view all invoices in SportsNow that were paid by credit card or TWINT, follow these steps:

  • Click on  «My Finances» in the admin area.
  • Change view: Select  «Paid invoices».
  • Payment method: Select  «Credit card» or «TWINT».
  • You will now see all invoices that have been paid by credit card/ TWINT.


Credit card payment

Payment transactions are processed via a secure SSL connection. Visa, Mastercard and American Express credit cards are accepted.


By default, online payments incur fees that are paid by the member, i.e. the studio receives the full amount. Alternatively, you can set the fees to be split or paid by your studio. Payment processing is done through Stripe and the fees are 3.9% + 0.30 CHF per successful payment.


When paying by credit card, the open invoice is automatically marked as paid. A manual reconciliation of the incoming payment and settlement of the invoice is therefore not necessary. All incoming payments are regularly transferred to your bank account by Stripe. In your Stripe dashboard you can see the incoming payments as well as all payments: https://stripe.com/


More information and detailed instructions can be found here: Set up credit card payment


TWINT

Online payment via smartphone is possible in SportsNow with the Swiss solution TWINT. This allows your members to easily scan a QR code and pay with their smartphone.


When paying with TWINT, there are no fees for the member, these are paid by the studio directly to TWINT. Setting options for the fees are not offered here. You can find the current and exact fees at TWINT.


When paying with TWINT, the open invoice is automatically marked as paid. Manual reconciliation of incoming payments and settlement of the invoice is therefore not necessary. All incoming payments are regularly transferred from TWINT to your bank account. You can view the incoming payments and all payments in your TWINT partner portal: https://portal.twint.ch/


Further information and detailed instructions can be found here: Set up TWINT


Pay by customer credit

The customer credit is a way for your members to pay online. To do so, the member must first top up their credit in the studio and can then pay with it. This is especially suitable if small products like snacks or smoothies are sold in the studio with the POS system.


More information and detailed instructions can be found here: Customer credit explained


Reka Pay
Reka-Pay is an innovative Swiss online payment solution and acts as a digital version of the tried and tested Reka-Check. SportsNow offers you the option of setting up your studio so that your members can pay your QR-bills using Reka money and Reka-Pay. There are no fees for your studio members when paying with Reka. Studios only incur transaction costs from Reka, which you can find out directly from Reka. For more information about Reka-Pay, please contact [email protected] directly or call +41 31 329 66 88.

Further information and detailed instructions can be found here: Set up Reka-Pay