Who can use this feature?

  • Administrators and instructors with back office
  • FREE


SportsNow offers you the possibility to keep your customer base up to date. You can delete members who are no longer active in your studio. You can delete a member both on the web and in the app. 

In this article we explain how to delete and restore a member.


Good to know

  • Important: When a member is permanently deleted, all their data including bookings, passes and invoices are deleted. The deleted data cannot be restored.
  • As long as the member has not been permanently deleted, the member and its data can be restored. 
  • The customer's login is not deleted by this action, i.e. the customer can still log in to SportsNow and use his account with other studios.
  • If you want to create a new login for a customer, you can find instructions here: Create a new login with a password for members


Step-by-step instructions

Delete member

On the web

  • Click in the admin area on «My customers».
  • Click on the desired customer «View customer details».
  • Click on the button «Delete First name Last name».
  • Confirm the pop-up message that you want to delete the member by clicking «OK».


In the app

  • Press on «Admin».
  • Press «My customers».
  • Find the customer you want and press on it.
  • Press on «Actions» - «Delete».
  • Confirm the pop-up message that you want to delete the member by clicking «Confirm».


Delete member permanently

Only available on the web

  •  If you delete a member permanently, all customer data such as subscriptions, bookings or invoices will be irrevocably deleted. This process cannot be reversed.
  • To permanently delete a member & the member data, the member must already have been deleted as described above. 
  • Then click on «My customers» - «Deleted» in the admin area to display all deleted members.
  • Click on «Action» - «Delete permanently» for the desired member and confirm the pop-up window with «OK».


Restore member

Only available on the web

  • Click in the admin area on «My customers» - «Deleted» to display all deleted members.
  • Click on «Restore member» at the desired member and confirm the pop-up window with «OK».