Who can use this feature?

  • Administrators and instructors with back office
  • FREE

SportsNow offers you the possibility to create a new login with a user defined password for your members. This has the advantage that you can quickly and efficiently help with login problems by setting a new password. Below you will learn how to create a new login for a member step by step.

Good to know

  • It is recommended that members change the password in the settings after a successful login.
  • If you get an error message that for security reasons no new login could be created, this is because the member is also a team member. The password can only be changed by the team member himself.

Step-by-step instructions

  • Click in the admin area on «My customers».
  • Click on the desired customer «View customer details».
  • Click on the button «Create new login».
  • It will automatically prepare a new random password. You can easily replace it with your own password.
  • Confirm the new password by clicking on «Create new login».
  • The member now receives an e-mail with the new password.