Who can use this feature?

  • Administrators and instructors + Back office
  • Premium BASIC / Add-On «Efficient member management»

SportsNow offers you the possibility to buy a pass for a member and assign it automatically. You can edit the pass directly and adjust the validity period and remaining credit, so you can transfer already running passes to SportsNow. This is especially useful when you create new members or are about to switch to SportsNow. 

Good to know

  • You can also enter passes directly when importing members. You can find out how to do this here: Import members
  • If you have already imported the members without passes, existing passes must be entered manually.
  • For each pass, a corresponding open invoice is automatically created. If the invoice has already been paid, you can mark it as paid under «My finances». You have the possibility to mark several invoices at once: Invoices and finances explained
  • Customer notifications: You have the possibility to deactivate all customer notifications until you have registered all existing passes: Disable customer notifications

Step-by-step instructions

On the web

  • Click in the admin area on «My customers».
  • Click on the desired member «View customer details».
  • Click on the button «Buy pass». A window will now open where you can select the pass you want.
  • Pass: Select the desired pass.
  • Payment method: Choose how to pay for the pass.
  • Valid from: Select the date from which on the pass will be valid. For existing passes, you can also enter a date in the past,
  • Class: Select a class or «Do not book a class at the moment» if you only want to create a pass.
  • When you are finished, click on «Buy pass».
  • The balance of a specific member's subscription can be customized: Edit pass of a member

In the app

  • Press «Admin».
  • Press «My customers».
  • Find the member you want and press on it.
  • Press «Passes» at the bottom.
  • Press the «+» sign in the upper right corner to buy a pass.
  • Select the desired pass, the payment method and the start date.
  • Press «Confirm» to continue.
  • If the pass was created successfully, a message will appear.
  • The balance of a specific member's subscription can be customized: Edit pass of a member