By default, the cause is that the payment process was canceled by the member or not completed. The member must go back to the SportsNow app after entering the payment in TWINT. Only then will the payment be definitively confirmed.
When paying with TWINT, problems can occur if your members try to pay with TWINT in the browser on the smartphone, because it is necessary to switch back and forth between the browser and the app. For a smooth payment process, we therefore generally recommend using the SportsNow app directly, which can be downloaded from the App Store (iOS) and Play Store (Android).
When paying with TWINT, the amount is only reserved at the beginning. The reserved amount will only be deducted from the TWINT account in the event of a successful booking on SportsNow.
If the booking on SportsNow cannot be completed properly, the amount in TWINT will consequently not be deducted either. The reserved amount is then automatically released again.
In case of an error, it often helps to do it again or at a later time.