From customers / members 🏋️♂️

I can not login. What can I do?

No problem! You can easily reset your password:

  • Load the page "Forgot Password?"
  • Enter your e-mail address there
  • You will shortly receive an e-mail with instructions to set a new password
    (If you do not receive an e-mail: check your spam folder.)

Alternatively, you can ask your studio for a new password.

I do not want to receive automatic emails / messages. What can I do?

E-mail notifications can be deactivated the «Settings»Your account. Simply switch off the «E-mail notifications» button there.
Push messages on the smartphone can also be deactivated.

For iOS: 

  • «Settings" to open
  • «Messages" choose
  • «Sport Snow" choose
  • «Allow messages" deactivate

For Android: 

  • «Settings" to open
  • Open Application Manager / Applications / Apps
  • «Sport Snow" choose
  • «show notifications" deactivate

Important information such as direct messages, purchase receipts, reminders, etc. will continue to be sent by e-mail.

I do not get any memories anymore. What can I do?

Please check your spam folder. Presumably the e-mail has been identified as "spam" by the e-mail provider. The following helps:
  • Open the browser and log in to the webmail (eg www.gmail.com, www.hotmail.com, www.gmx.ch, www.bluewin.ch)
  • Select the «Spam» or «Junk» folder
  • Mark all e-mails from SportsNow and mark them as "not spam" or move them to the Inbox

If suddenly no push message arrives, then the following will help:

For iOS: 

  • «Settings" to open
  • «Sport Snow" choose
  • Making sure "Allow messages»Is activated
  • Open the SportsNow app
  • On "More" and "Sign out»Press to log out
  • Re-login

For Android: 

  • «Settings" to open
  • Open Application Manager / Applications / Apps
  • «Sport Snow" choose
  • Making sure "show notifications»Is activated
  • On "More" and "Sign out»Press to log out
  • Re-login

I did not get any email. What can I do?

Please check your spam folder. Presumably the e-mail has been erroneously identified as "spam" by the e-mail provider. The following helps:
  • Open the browser and log in to the webmail (eg www.gmail.com, www.hotmail.com, www.gmx.ch, www.bluewin.ch)
  • Select the «Spam» or «Junk» folder
  • Mark all e-mails from SportsNow and mark them as "not spam" or move them to the Inbox

Have you disabled email notifications in your account? Please check that "Settings" of your account. The button "Email notifications" should be switched on so that all notifications are sent to you.

I can not find my studio. What can I do?

The following helps:

  • Check the correct spelling of the name.
  • Find only the first few letters or the first word of the name (instead of the full name).
  • Get in touch with your studio and request your studio's direct SportsNow URL.
  • Go to the direct SportsNow URL.

I have not received a confirmation email. What can I do?

Please check your spam folder. Presumably, the confirmation email has been erroneously identified as "spam" by the email provider. The following helps:
  • Open the browser and log in to the webmail (eg www.gmail.com, www.hotmail.com, www.gmx.ch, www.bluewin.ch)
  • Select the «Spam» or «Junk» folder
  • Mark all e-mails from SportsNow and mark them as "not spam" or move them to the Inbox

If there is no confirmation email, then you can send you a new confirmation email: «Request a new confirmation email»

If it still does not work, send an e-mail support@sportsnow.ch, We are glad to help you.

Hour book not possible. What can I do?

There can be several reasons for this:

  • Registration closed, The registration can be closed for the following reasons:
    1. The registration deadline for this lesson has expired. Choose a new, later date.
    2. The login window is not open yet. Wait until the login window is open and then book the hour.
  • Booked up: The lesson is booked and there are no places left. Choose a different date, book another lesson, or try again later.
    In the app: Press on the booked hour and press "Enter in waiting list" to put yourself on the waiting list. You will receive a notification as soon as a place becomes available.
    On the web: Press «Enter in waiting list» to put yourself on the waiting list. You will receive a notification as soon as a place becomes available.
  • If the waiting list is not available, then get in touch with your studio directly.

I do not get push messages. What can I do?

If suddenly no more push messages arrive, then the following will help:

For iOS: 

  • «Settings" to open
  • «Sport Snow" choose
  • Making sure "Allow messages»Is activated
  • Open the SportsNow app
  • On "More" and "Sign out»Press to log out
  • Re-login

For Android: 

  • «Settings" to open
  • Open Application Manager / Applications / Apps
  • «Sport Snow" choose
  • Making sure "show notifications»Is activated
  • On "More" and "Sign out»Press to log out
  • Uninstall app
  • Reload app from the Play Store
  • Re-login

I am getting a technical error. What can I do?

  • Try the action again later.
  • In the app : Reboot your smartphone, make sure you have a working internet connection and try the action again. If you continue to receive a technical error, then take a screenshot and send us an e-mail describing what you wanted to do and where the error occurred. You'll usually get an answer and help from the SportsNow team within a working day.
  • On the web: If you continue to receive a technical error, take a screenshot and send us an e-mail describing what you wanted to do and where the error occurred. You'll usually get an answer and help from the SportsNow team within a working day.

You are welcome to do that contact form use to send an e-mail.

I do not know my current password. How can I set a new password?

No problem! This is quite simple:

  • First unsubscribe from sportsnow.ch by clicking on "Unsubscribe".
  • Load the page "Forgot Password?".
  • Enter your email address there.
  • Shortly afterwards you will receive an email with instructions on how to set a new password.
    (If you do not receive an e-mail: check your spam folder.)

Alternatively, you can ask your studio for a new password.

Do I get a reminder when my subscription expires?

Yes, you will be notified by SportsNow when your subscription expires. You will receive this reminder two weeks before your subscription expires.

For a subscription that renews automatically, you will be notified one week before the notice period.

With credit subscriptions (eg 10s subscriptions) you also receive a notification when your last credit has been used up, ie when you have visited the last booked hour.

How can I change my e-mail address?

You can change your e-mail address yourself. This is possible both on the web and in the app.

We have created a step-by-step guide. You can find them here: Change your own e-mail adress 🔄

How can I change my own password?

As a member you can change your password yourself. You can do this on the web and in the app. In our instructions, we explain step-by-step how to proceed to set a new password. You can find them here: Change your own password 🗝

 

More information if you have forgotten your password can be found here: I do not know my current password. How can I set a new password?

Can partners with a subscription book the same hour at the same time?

Unfortunately, it is currently not possible to book the same lesson with the same partner account. Only one booking per person is possible. For example, for a married couple, both partners must have their own login to book the same hour for both. There is no "two-booking" possible with only one account.

We therefore recommend to use a separate account per person. For example, the partner can create a second account with a second e-mail address and continue to manage the booking. An e-mail address can be created within minutes (eg on www.gmx.ch or www.gmail.com).

Can I register another person with the same e-mail address?

It is not possible to use the same email address for several people, since the email address is used as the login for the account and must therefore be unique.

We therefore recommend using a separate account for each person. The partner can, for example, create a second account with a second email address and manage the booking itself. An email address can be created free of charge within minutes (e.g. at www.gmx.ch or www.gmail.com).

Will my data be shared with third parties?

No, your data will be kept confidential and will not be shared, sold or otherwise marketed to others. All data is securely transmitted and stored. SportsNow is a spin-off company of ETH Zurich. Our terms and conditions are subject to Swiss law. You can find the privacy policy of SportsNow here: https://www.sportsnow.ch/de/privacy_policy

I want to delete my user account at SportsNow. How does it work?

To delete your account, you have to do the following.

  • Click on «My account».
  • Click on «Settings»
  • Scroll down and click on «Deleting an account».
  • Confirm the popup message by clicking on «OK»Click.
  • Alternatively, you can here Click to go directly to your settings.

Good to know: This process is only possible on the Web.

Note: If you delete your account as a member, it will be permanently deleted and unrecoverable.

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