Support Center 💡

Here are answers to your questions about SportsNow!

First steps

Welcome to SportsNow! How nice that you are there. Let's go together!

Use SportsNow

From registrations to access controls - find out exactly how SportsNow works!

Frequently Asked Questions (FAQ)

We are happy to give you answers to the most frequently asked questions here.

Frequently asked questions

I have not received a confirmation email. What can I do?

Please check your spam folder. Presumably, the confirmation email has been erroneously identified as "spam" by the email provider. The following helps:
  • Open the browser and log in to the webmail (eg www.gmail.com, www.hotmail.com, www.gmx.ch, www.bluewin.ch)
  • Select the «Spam» or «Junk» folder
  • Mark all e-mails from SportsNow and mark them as "not spam" or move them to the Inbox

If there is no confirmation email, then you can send you a new confirmation email: «Request a new confirmation email»

If it still does not work, send an e-mail support@sportsnow.ch, We are glad to help you.

I need an access code. Where can I get it?

The access code is set by your studio. Get in touch with your studio. The team can definitely help you.

I can not login. What can I do?

No problem! You can easily reset your password:

  • Load the page "Forgot Password?"
  • Enter your e-mail address there
  • You will shortly receive an e-mail with instructions to set a new password
    (If you do not receive an e-mail: check your spam folder.)

Alternatively, you can ask your studio for a new password.

Hour book not possible. What can I do?

There can be several reasons for this:

  • Registration closed, The registration can be closed for the following reasons:
    1. The registration deadline for this lesson has expired. Choose a new, later date.
    2. The login window is not open yet. Wait until the login window is open and then book the hour.
  • Booked up : The lesson is booked and there are no places left. Choose a different date, book another lesson, or try again later.
    In the app: Press on the booked hour and press "Add to Waiting List" to put yourself on the waiting list. You will receive a notification as soon as a seat becomes available.
    On the web: Press "Add to Waiting List" to put yourself on the waiting list. You will receive a notification as soon as a seat becomes available.
  • If the waiting list is not available, then get in touch with your studio directly.

I do not want to receive emails / messages. What can I do?

E-mail notifications can be deactivated "Settings" your account. Simply turn off the "E-Mail Notifications" button there.
Push messages on the smartphone can also be deactivated.
  • Android: Settings> Application Manager / Applications / Apps> SportsNow> "Turn off notifications"
  • iOS: Settings> Messages> SportsNow> "Allow messages"
Important information such as direct messages, purchase receipts, reminders, etc. will continue to be sent by e-mail.

I do not get push messages. What can I do?

If suddenly no more push message arrive, then the following helps:

For iOS: 

  • Open «Settings»
  • Select «SportsNow»
  • Make sure "Allow messages" is turned on
  • Open the SportsNow app
  • Press «More» and «Logout» to log out
  • Re-login

For Android: 

  • Open «Settings»
  • Open Application Manager / Applications / Apps
  • Select SportsNow
  • Make sure "Show notifications" is turned on
  • Press «More» and «Logout» to log out
  • Re-login

It's not working. I am getting a technical error. What can I do?

  • Try the action again later.
  • In the app : Reboot your smartphone, make sure you have a working internet connection and try the action again. If you continue to receive a technical error, then take a screenshot and send us an e-mail with a description of what you wanted to do and where the error occurred. You will usually receive an answer and help from the SportsNow team within one working day.
  • On the web: If you continue to receive a technical error, then take a screenshot and send us an e-mail with a description of what you wanted to do and where the error occurred. You will usually receive an answer and help from the SportsNow team within one working day.

You are welcome to do that contact form use to send an e-mail.

Will my data be shared with third parties?

No, your data will be kept confidential and will not be shared, sold or otherwise marketed to others. All data is securely transmitted and stored. SportsNow is a spin-off company of ETH Zurich. Our terms and conditions are subject to Swiss law. You can find the privacy policy of SportsNow here: https://www.sportsnow.ch/de/privacy_policy

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