From admins / studio owners 👩💻

How can I set a new password for my employees?

If an employee has forgotten his password, then you can do nothing as an admin.

The employee can request a new password himself by using the function "Forgot Password"Used. This generates an e-mail with a new password, which will be sent to the specified e-mail address. The employee can then log in again using this password.

We recommend that the employee change the password after the first login.

Is there a demo version or presentation of SportsNow? How can I take a closer look at SportsNow?

Yes, have a look at our short video:  Virtual tour through SportsNow

You can try SportsNow for free at any time. Create your studio profile quite comfortably www.sportsnow.ch and start right away!
Our «Getting started instructions»Here in the Support Center should support you.
We tried to make the setting up of the studio and generally the use as self-explanatory. So you can take a close look at our solution and convince yourself of the product.

Why does not my co-worker see the admin area and her participant lists?

  • Often this has a connection with the employee's e-mail address. Please check under "My Team" the email address of this employee for typing errors.
  • It may also be that the employee was assigned the wrong role. Check here if the role "instructor" and not "employee without login" is selected.
  • The differences between the individual roles will be yours here explained.

How can I register my customers with current subscriptions?

To assign customers a current subscription to SportsNow, you can do exactly as you would when subscribing to the member. You have the option to edit the subscription after creating a new subscription. You can enter the date, from when resp. until when the subscription should be valid. So you have the opportunity to make the new subscription on an ongoing basis.

 

 

How can I change the e-mail address of my employees?

  • You can not change the email address of your employees as an admin.
  • It can only be changed by the employee himself in the settings of the account.

How can I import members who already have a subscription?

If you want to re-work with SportsNow, but your studio already has members with active subscriptions, you can import them easily and conveniently.

If you want to import these members by list, then you will find in the instructions «Import customers / members» detailed instructions on how to proceed.

If you have already registered the member and now want to adjust its subscription, then you should the instructions «Edit a subscription to a customer» read. It explains what you need to do to process a customer's subscription.

Can I book an hour for a guest through my account?

Currently guest bookings are not possible, meaning you can not make another booking for another person through your account.

We therefore recommend creating and booking each customer as a member. Sign up with a new e-mail address. If you do not have another e-mail address, then create a new one (eg GMX). This has the advantage, among other things, that the studio owner has a better overview. In addition, the customer would already have an account if he wants to continue training.

Can I move a client as an administrator?

Yes, you can manually move a customer to an hour as an administrator. This also works in retrospect.

The shifting resp. Rebooking a customer consists of first canceling the booking or logging out of the customer and then having to rebook or sign up.

You can do this in two ways. Either you can change this via the customer details or the participant list of the hour.

First go to "My Customers" and then select "See Customer Details" at the customer you want. At the bottom you will find the section "Bookings" where you can cancel the booking via "Action" and "Cancel". After doing this, you can book a new lesson for the customer.

Alternatively, you can search for the hour under "Timetable bookings" and select "View participant list". Here you can unsubscribe the participant and add a lesson again via "Add participant".

Read the article "Manage participant list / bookings" for more information.

How do my employees get access to the admin area?

  • You can see your employees under "Set up my studio">"My Team" to capture. See also: «Set up your studio»
  • Use a separate e-mail address for each employee. The e-mail address is also the login to SportsNow.
  • We recommend personalized e-mail addresses of the studio (eg max@meinstudio.ch, julia@meinstudio.ch) or alternatively the private e-mail address of the employees.
  • Registered employees will immediately receive a welcome email and access to the admin section of your studio.

Can I print out a health insurance / health insurance certificate for my clients?

Yes, that is possible. Prerequisite: The invoice of the subscription must be paid.

Step by step:
  • Download the corresponding invoice from the subscription (via "My finances">"Show Paid Invoices"Or via" subscriptions "in the customer details)
  • Click on "action">"Print health insurance confirmation
  • Alternatively, the customer can independently print the health insurance confirmation under "My passes

💡 Additional information for the health insurance confirmation can be stored under "My Studio"> "My Settings"> "Additional information for the invoice".

 

How do I see on my account who paid the bill?

Short: Based on the invoice number.
Each account on SportsNow has a unique number (eg # 00004-020247-42404). The customer must indicate his invoice number as the reason for payment when paying.

If you want to work with orange payment slips (ESR), then we also recommend using the business software bexio.
With bexio, you benefit from numerous financial advantages (for example, reconciling bank transactions, bookkeeping). bexio connects to SportsNow. More information: «Connect bexio»

Can I also create a subscription directly for the customers?

Yes, in the Customer Details (My Customers) you can create a subscription directly for a customer, book lessons u. v. m. See also: «Manage members»

How can a customer come to my SportsNow area? How does a customer find my studio?

If you capture the customer yourself in the admin area, then your studio will automatically be saved in his favorites. As soon as the customer logs in to SportsNow, he will see your studio and can start right away.

If the customer self-registers on SportsNow, they can find your studio in two ways:

  • Find my studio 🔍: The customer uses the studio search and can easily find you with your studio name
  • The (URL) of your studio page 🔗: The customer enters the URL of your studio page directly.
    💡 We recommend linking your studio page directly to your website. See also: «Can I connect SportsNow to my website?»

Can I import my customers with a list?

Yes, you can connect your customer base with one Excel list (CSV format) import at SportsNow. This is especially useful if you have many customers and would like to switch from an existing system to SportsNow.
We even offer a template in your admin section under "My Customers"> "Import List"> "Load Template"

A detailed guide can be found here: «Import customers / members»

Customer has not received a reminder that their credit has been used up. Why not?

  • If the balance of a subscription is used up AND all bookings are over (the lessons have taken place), then a notification "Your balance has been exhausted" is sent to the customer.
  • If the booked lessons can not be taken or canceled, nothing will happen.
  • If the customer has already purchased a new subscription (for the same category), then this notification is also waived.
  • The reminder is always triggered by the system early in the morning.

Some customers have not received an e-mail. What can I do?

This can have two reasons:

  • The customer has deactivated the e-mail notifications: The notifications can be reactivated automatically by the customer "Settings" of the account. To do this, the customer simply has to switch on the "E-Mail Notifications" button again.
  • The e-mail has landed in the spam folder: Ask the customer to check his spam folder in webmail. A step-by-step guide can be found here: "I did not get any email. What can I do?"

Can I connect SportsNow to my website?

Yes, there are many creative ways to connect SportsNow to your website.

SportsNow Button

The simplest and most popular version is the SportsNow Button. Your own SportsNow button can be used in different sizes and languages. He can embed it on any website with a simple HTML code. Clicking on the button takes your customers directly to your SportsNow page. The HTML code can be found in your admin area under "integrate with my website"

Integrate calendars, subscriptions and prices

You want to integrate your timetable, your subscriptions and your prices from SportsNow directly with your website? We'll be happy to tell you how to do it in no time. You'll also learn how to change colors and fonts to match your CI design. You can find a guide here: Include timetable, subscriptions and prices with website

Example: musclefactory.ch

Embed with iFrame

Your own SportsNow page can be embedded directly into the website. You can even color them individually. The HTML code can be found in your admin area under "integrate with my website"

Example: www.playgym.ch

My studio is still too small. Should not I wait better before using SportsNow?

No, on the contrary! It's even better than starting a very small studio with SportsNow because:

  • SportsNow is particularly suitable for small studios
  • You can use our FREE offer for free and already cover all the requirements of a studio under construction
  • You bring structure into your studio right from the start, so you have a clean thing
  • You, your team and your customers learn and appreciate the professional processes in your studio early on
  • As your studio grows, you can easily upgrade to SportsNow and get more out of it

Converting a large current operation is very expensive. Therefore, we recommend starting with SportsNow as soon as possible.

 

How long do I have to wait for a change to be visible?

A change such as the cancellation of an hour, the addition of a participant or the assignment of a badge is usually immediately visible.

Individual actions may take longer, such as importing customer lists, sending messages or entering company holidays.

What is the difference between the roles of employees?

There are currently three different roles that you can assign to a team member. Each role has different permissions, ie what this team member is doing or may not do in the admin area. ☝

  • Administrator: Can do everything ie set up the studio, change settings and view all areas.
  • instructor: Can use a certain part of the admin area. Visible areas: Timetable bookings, Workshop bookings, My appointments, Check-in and News
  • Instructor + back office: Additional Areas: My Finances and My Customers
  • Employee without login: Does not get access to the admin area. Employees without a login are nevertheless part of the team and therefore you can still perform them without having to use SportsNow.

You can choose to have a team member listed on your SportsNow page under "My Team" or not.

Why can not I use some functions?

The features available depend on which premium subscription you have activated. By default, you start with the FREE FREE subscription, which allows you to use SportsNow without any additional features.
You have the option at any time to activate additional functions individually (add-ons) or a suitable premium subscription (package of functions). The higher your premium subscription, the more features you have.

Currently we offer three premium subscriptions: Premium Basic, Premium Max and Premium Enterprise.
For example. With the Premium Basic you can use functions like "Smart waiting lists" and "Send messages". Other features such as access controls are not part of this premium subscription.
With the Premium Enterprise, however, you have all the functions at your disposal. All information can be found under «Prices & Services»

Is a member's account recoverable after deletion?

Yes, if you have deleted an admin account as an admin then you can restore it.

To learn how to delete or restore an account, read the instructions "Delete a member„.

The account of a member is only finally deleted and can not be restored if it has been deleted by the member.

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